Ask what customers think of the service you provide and gain vital intelligence that will not only help you retain that customer, but also ensure you can apply company-wide improvements with a solid ROI.
If your business is obsessed with the quality, accuracy and responsiveness of its services then you need a reliable way of understanding exactly how much customers value them. Instant, in-the-moment feedback you can act upon and use to drive change.
Annual surveys and long-form questionnaires are disliked for their inconvenience and discredited because response rates are so low. Fast, non-obtrusive, single-question surveys work far better, benefit from the context of service delivery and can be ‘injected’ into email signatures.
Customer Thermometer is the 1-click survey provider that professional services businesses like accountancy firms, law practices and architects use to monitor customer satisfaction and highlight actionable opportunities for improvement.
Try Customer Thermometer for yourself, right now and for free, to start gaining better customer insights with outstanding response rates.