FACILITIES MANAGEMENT COMPANIES
Gauge the quality and customer satisfaction of your facilities support services in real-time
Facilities management firms that can match and exceed customer expectations avoid being judged only on cost. This demands having your finger on the pulse of customer satisfaction around every service action you deliver.
Real-time feedback keeps service quality high, enabling issues to be rectified immediately and staff rewarded for going the extra mile. All it takes is a feedback system that takes customers just 1 click to complete. So while contracts renew annually, asking for feedback needn’t wait anywhere near as long.
Using customer feedback as evidence that you’re doing a great job is just the start. Leading FM companies are going beyond CSAT to feed continual improvement into service delivery, back-end processes and even staff training. Real-time feedback drives dynamic intelligence gathering and reporting dashboards that ultimately reinforce strategic customer relationships.
Customer Thermometer is the 1-click survey provider for FM companies that lets you weave simple feedback mechanisms into end customer communications. The result is a living, trackable record of CSAT performance with actionable insights to fuel your continual improvement program.
Try Customer Thermometer for yourself, right now and for free, to start gaining better insights with outstanding response rates.
“Previously customers didn’t have a way to contact me directly if there was a problem – now I’m on the phone within a day and in every instance the customer has had the issue resolved and left the situation feeling happy and listened to. It’s really straightforward, with a user-friendly interface and, crucially, customers enjoy using it.”
Emily Vernon, Joint Managing Director,
phs Compliance
