ONLINE RETAIL
Use feedback to refine engaging experiences and keep customers coming back for more
So much time and energy goes into making a website experience optimize sales and delight customers, surely you’ve just got to know what they think?
And with so much potential revenue growth for e-commerce brands that crack upselling and cross-selling, gain a reputation for outstanding service and generate enough loyalty to sell subscriptions – understanding what customers think has never been more important.
Real-time feedback does more than keep your strategy on track. Done right, it unlocks highly specific improvements to your sales funnel, helps supercharge loyalty and even shows which customer service tactics are working best.
Customer Thermometer is the 1-click survey provider e-commerce brands use to stay customer-centric and constantly apply insights to tune their online experience.
Try Customer Thermometer for yourself, right now and for free, to start gaining better customer insights with outstanding response rates.
“Our community is at the very core of what we do at Glossier, so providing the highest level of customer service is a must for our team. CT gives us important insights that we use to constantly improve our processes and ensure that our standards of excellence are being upheld.”
