26 February 2019, Oxford, UK: Customer Thermometer, a market leader in survey solutions, has scooped the Gold accolade at the 2019 Stevie Awards for Customer Service Department of the Year (Computer Software – Up to 100 Employees). It beat off stiff competition, with 14 companies picking up a silver award and 10 companies getting a bronze recognition in the same category.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards®and International Business Awards®. More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
Customer Thermometer is renowned across the world for its successful 1click email feedback solution. Its 70+% response rates give organisations access to instant insight into customer sentiment across every interaction, which ensures that customer experience programmes can be effectively measured and enhanced to increase rates of customer satisfaction.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.
The Stevie Awards customer service department category recognizes everyone who works formally in customer service in an organization, regardless of their role or location. Customer Thermometer nominated its ‘Ministry of Magic’ customer service department.
Lindsay Willott, CEO, Customer Thermometer: “Given what we do as a business, we knew that to stand out we needed to demonstrate effortless and excellent service. We wanted to create an experience that customer would remember. Then out of the blue, an email came through from a customer suggesting our customer service agents named themselves ‘magicians’, because they had given her such great service. We embraced this ‘magic’ and formed the Ministry of Magic.
“The team has done fantastic work in transforming the customer service experience and journey – the average satisfaction score across the past year has been 95.8%. Furthermore, our customer retention rate is around 90% – incredibly high for a subscription software business. With all the competition out there now, this score is testament to a great product and the exceptional customer service delivered by the Ministry of Magic. Having our approach recognized by the Stevie Awards is hugely rewarding.”
About Customer Thermometer
Customer Thermometer is a market leader in feedback solutions; its 1click email feedback solution is helping the world’s most customer obsessed businesses get quick and accurate feedback from their customers in just seconds. This innovative approach to surveying is revolutionizing the feedback sector and has resulted in response rates of 70+%.
As Customer Thermometer partners with helpdesks, CRM and Professional Services Automation providers, including Salesforce, Zendesk, ServiceNow and ConnectWise, its surveys can be delivered through email inboxes, which makes them easy to send and complete. Customer Thermometer gives businesses an opportunity to get traffic-light feedback from every customer interaction, which helps them identify issues and maximize retention – with 120 billion business emails being sent every year, the market is huge.
Customer Thermometer has over 1,500 customers across 60+ countries. Its customers range from startups to the biggest brands in the world, including Fortune 500 and FTSE100 companies and brands such as Sonos, Dollar Shave Club, Glossier, Catbird and Leica.
For more information please see: www.customerthermometer.com
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors of the 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.