No credit card required
Once you’ve tested us out – you can upgrade and receive a Thermometer credit allowance every month.
Like the idea, want to find out more? Read on…
Three ways to survey. Infinite ways to customize:
Survey type #1: Email Thermometers
Create your email template, then upload your contact data. We send your one-click emails and collect your results.
Setting up an email survey template is simple.
The service builds your Email Thermometer for you – you customise a simple template, following our prompts.
To give you a headstart, there are three templates preloaded.
If you can use Word, you can send an Email Thermometer. We reckon it takes most new users 5 minutes to get the hang of it.
Survey type #2: Embedded Thermometers
Embed our buttons into your favorite 3rd party applications
Once your Thermometer template is set up, connecting our buttons with your 3rd party app is a breeze. We generate the code you need to paste into your application (and you can customise it too).
Simply paste it into the relevant part of your 3rd party application and trigger emails as you would do normally. There’s plenty of help to get you started too.
Find out about our app partners below.
Survey type #3: Email signatures
Add Thermometer signatures to your emails by inserting buttons and attaching your unique tracking links.
Whether you use Outlook or Gmail (or any other form of email client) our feedback buttons give you continual insight into how your customers are feeling.
(*Note – this survey type is initially anonymous. You can prompt Outlook / Gmail signature respondents for their email address on your landing page).
Choose from a wide range of icons or create your own
Emoticons, traffic lights, numbers, check boxes and crosses, even Hallowe’en pumpkins and seasonal icons are available.
Customise your Thermometer to your style and your industry.
Use our numbered icons to create email polls.
You can also create and upload icons you’ve designed yourself.
After a click, you can ask for a comment
It’s always nice to say thank you.
When your customers click their single button response in their email, they are then taken to a branded thank you page.
Here’s where your logo, a clickable advert, a customisable footer, social media links and custom thank you text go (you can set different text for each rating).
You can also add a box for your customers to leave verbatim comments.
Real time reporting dashboards
We know our customers keep their dashboards open on their desktops, to watch their responses coming in – because they tell us!
The second someone opens an Email Thermometer or clicks a response – your dashboard will reflect that click.
Each set of surveys is separately reported so you can see how you and your team are doing.
Send yourself daily / weekly report snapshots by email.
Export all data to slice and dice as you need.
Find out where your recipients are responding
Whether your business is local or global – it’s always good to have a helicopter view.
Watch responses coming in from around the world or around your country, in real time.
See immediate trends on ratings by geography.
Warning: it makes for addictive viewing…
Visualize your customer satisfaction
One view to rule them all.
See your customer responses visually for 24 hours, 7, 30 and 90 days in a single click.
See how you’re doing in an instant and nip customer issues in the bud.
Spot trends in your data and compare it to previous time periods.
Know who is responding
Customer Thermometer is all about identifiable feedback. If you know who is complaining or congratulating your team, you can respond accordingly.
People hate giving feedback, when it appears to go into a “black hole”.
We give you the tools to make someone’s day. When someone’s unhappy – contact them immediately. When someone is delighted – ask them for a testimonial.
Join our crusade against anonymous feedback!
Measure against targets
We know how important metrics are.
Set rolling 30 day monthly targets across 5 different KPIs and report against them in one click.
Set targets for # of ratings, Happiness Factor (%age happy) Average NetPromoterScore, Average Temperature Rating and the number of disappointed responses every 30 days.
Each calendar month’s data is store right underneath, so you can find out how you’re doing.
Use our custom fields for total personalization
You can also add custom fields to your Thermometer template – a bit like a mail merge in MS Word.
You could ask how [Account manager] has been performing. The relevant Account manager’s name is then inserted in each survey.
Or, you could send a red alert notification to [Sales Manager email address] and the relevant Sales manager, associated with that contact is then notified.
There’s plenty of help inside if you need it.
Be alerted when a customer responds
If a recipient clicks a red or yellow response, you need to know in real time. The issue can then be dealt with before it becomes even more serious.
When you set up a Thermometer, you can actually choose to be alerted via email for any type of response. Use the power of custom fields to send that alert to the right person or people in your business.
Or, choose to be alerted on your Android or iOS device.
Imagine if you were a customer, had clicked a red light on a Thermometer and got a phone call from you within an hour. That’s just what we enable.
Track satisfaction by person, time, survey, territory and many more. Compare results.
Find out how your regular customers have been responding over time. Simply search for an email address or company domain to look at trends. Why not use your insights to start a conversation? How could you improve.
Compare different metrics over different time periods with our new Report Maker.
If that’s not enough – export anything you like for further analysis.
Use Customer Thermometer to measure & incentivise your staff with league tables
Find out how well your staff, agents and teams are serving your customers.
Use our custom fields to associate your teams with your customers.
In just one click – generate League Tables to create competition, train those who need help, and reward staff who are performing well.
You might be surprised at what a little competition can add to your business.
Timed and reminder Blasts
Our customers often want to set up a Blast for the following day or week (perhaps whilst on vacation).
Simply create your Blast in the normal way, then choose the date and time you’d like it to leave. Couldn’t be simpler really.
You can also remind those who haven’t responded.
Send a reminder to non-respondents easily. Just click one button and sit back, while we do the rest.
Shout it from the rooftops, with our real time results widgets
Customer Thermometer’s real time results widgets allow you to publish anonymous statistics about your survey responses on your website, internal dashboard or Facebook page.
Display a breakdown of your latest responses
Showcase your customer happiness factor
Publish your Net Promoter Score
Even create a live testimonials page and publish your latest comments
Measure and report on your
Net Promoter Score™
Regardless of which survey type you’re using, when enabled, Customer Thermometer can calculate your NPS for a specific Blast or across your account.
Ask “The Ultimate Question” in one of the simplest and quickest ways around.
View your NPS changing in real time and even publish your real time score via our NPS widget.
