As the leading provider of surveys to North America’s cleaning and facilities industries, we see a lot of great ideas, neat thinking and best practice.
Recently, we approached some of our most proactive and customer-focused facilities and home services companies and asked them to share how they use Customer Thermometer to reduce customer churn and we were overwhelmed with the response!
“Our attrition rate was cut in half almost immediately”
The result of our conversations is contained in our brand new email survey playbook, which you can download by clicking the link below. No strings attached and you don’t need to give us your email address (or anything else for that matter!)
Whether or not your using using Customer Thermometer, this playbook contains lots of superb ideas for how to reduce customer churn in your home services or cleaning business. It features everything from incentivising staff, dealing with unhappy customers and rescuing situations where you’ve accidentally delivered poor service, right through to following up on bad feedback and getting to customers before they leave a negative review on Yelp… it’s all here.
It’s a 15 minute read, which could easily give you enough ideas to stop 15 customers from leaving you over the coming months.
If you’ve got your own tips or ideas you’d like to see included in this email survey playbook, just add them in the comments section below.
Please use the share buttons below to share this with your contacts and industry colleagues as you see fit.
