Your task: "Providing complainants with an open, effective and
easy to use complaints process." That's what we do!
With our ISO customer survey – compliance becomes easier.
Our email satisfaction survey tool tracks responses directly back to customers in real time.
Quick for customers to respond to
So quick & easy you can get regular ISO level information on customer satisfaction.
Your customer simply clicks to give you a rating and an associated comment. Incredibly simple for them.
We capture a wealth of information from their click
Where that customer is, what time they clicked, how their feedback compares, a comment word cloud. The list of insight we can give you goes on and on.
If it carries email, we work on it! Customer Thermometer can give you a view of customer feedback no matter where they are. And we integrate beautifully with most major CRM, mail and ERP systems.
Ticks in the box for your ISO customer survey compliance requirements
Enhancing customer satisfaction...
… by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization’s ability to improve its product and customer service
… with an open, effective and easy-to-use complaints process
Analysing and evaluating...
…complaints in order to improve the product and customer service quality
“When we made CT surveys a part of our ISO 9001 Quality Management System, we immediately got much better feedback about our projects than ever before.
Every single click helps us to improve our processes!”
A dashboard of real time feedback, logged against each customer’s email address. Comes as standard with Customer Thermometer.
Monitor trends over time
Compare this month with last month, this year with last year. At macro level, right down to individual customer level. You can even see a total history of every customer’s individual feedback over time.
No more anonymous feedback
Address individuals’ feedback instantly and take appropriate action.
Our system helps you to clearly demonstrate that you’ve sourced customer feedback to improve processes.
Branded, customizable and simple
ISO customer satisfaction surveys don’t have to be dry and boring. We help you comply whilst retaining your voice and brand.
Representative responses rates
Many ISO customer satisfaction survey response rates have been quoted as low as 2% .
We blow that out of the water, bring you much more representative feedback across your base.
“Quality in a service or product is not what you put into it. It’s what the customer gets out of it” – Peter Drucker
Like what you see?
Spend a couple of minutes taking the tour today and find out how our ISO customer survey tool could start improving your satisfaction metrics tomorrow.