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Customers can often be more loyal to your business after they have experienced a service failure.
Complaints are not a bad thing. We believe you should actually be encouraging complaints.
Customers who want to tell you how they feel about your business should be actively encouraged.
That’s where we can help.
It’s then all about how you react.
Be alerted when a customer is ‘disappointed’
If a survey respondent clicks a red or yellow response – you need to know in real time, so that their issue can be dealt with… before it becomes even more serious.
When you set up each Thermometer, you can choose to be alerted via email for all types of rating. Red or yellow clicks show a customer is disappointed – you may wish to be alerted immediately.
You can also use the power of custom fields to send that alert to the right person or people in your business.
Or, choose to be alerted on your
Android or iOS device when a customer leaves a rating
We have integrated our alerts system with Pushover
(currently available for $4.99).
This means you can be alerted on your mobile device –
as if you were receiving a text message.
Meanwhile, your colleague in the office could still be alerted by email.
Imagine if you were a customer, had clicked a red light on a Thermometer and got a phone call from the MD within an hour?
That’s how to keep customers happy.
Also, be alerted when someone leaves a comment with their feedback
If you’ve chosen to enable comments on your thank you pages, whenever a comment is left, you will always be able to find it in the reporting section.
If you’d like to see comments in real time, you can have them sent to an email address(es), or even use custom fields to send them to a specific person, depending on who the comment came from.
You can also use our iOS / Android alert system too.
Want to take a closer look? Grab a trial account now.
