
2018 online survey trends
Here we present our online survey trends for 2018.
2017 was a rollercoaster year, bringing with it an avalanche of new trends and changes. We believe many of them foreshadow what's to come this year.
Online chatter is noisier than ever,…

Finding My Virginity: Book Review
Few businesspeople live long enough, or have enough success after their first autobiography, to write a second.
As with many things in his life, Richard Branson is the exception to the rule.
Branson's original autobiography Losing My Virginity was…

How to build customer trust
Making a purchase has always involved some level of customer trust.
You trust that the product or service will be as advertised. You trust that the seller will deliver it on time. The seller trusts that you will pay them for their product…

The Sales Acceleration Formula: Book Review
There are a handful of books, articles and videos that have really helped me on my journey to grow and run the best possible business.
Kevin Hale's Stanford lecture, Gail Goodman's keynote and David Skok's blog all leap to mind.
I'm now…

Lindsay’s Summer Reading List 2017
The summer is upon us once again. If the sun lounger or hammock is calling you, but you fancy reading something that's both relaxing and useful this summer, check out my 2017 reading list.
This is a combination of new business books and golden…

How to measure internal customer satisfaction
Businesses are a network built from a chain of processes and handoffs that generate a product or service.
Each link in the chain is a different department serving the next link in the chain. If there’s a weak link, internal customer satisfaction…

Lindsay’s summer reading list
As many of us start to ponder reading material for our summer vacation, I thought I would share with you five of the books I have been reading, or rereading, recently.
If you're searching for a beachside blockbuster, you'll probably want…

How to improve employee engagement
How to improve employee engagement
We are honoured this week to bring you an interview with the powerhouse that is Lesley Everett.
Lesley is an international conference speaker, executive coach, TV presenter and author. She is a Fellow…

The ultimate employee engagement survey
How do you create the ultimate employee engagement survey? A survey which gets good response rates, which isn't a drain on your employees' time, and a survey which can give you a genuine early warning if your top talent is unhappy or planning…