How To Survey Guides

Did you know the average online survey response rate is less than 2%? That’s dangerously low and delivers potentially misleading results. It’s not always easy to figure out the best way to survey people. Whether you want to run a staff survey, customer survey, or survey your partners to find out what they think – there are myriad methods, tools, ideas, tips and approaches. Survey Guides can be really helpful in considering the optimal approach for your organization.

So, in this section you’ll find our best How to Survey Guides. In here we have collected together our best articles on the How to Survey topic, ranging from the best time to send survey emails, the right questions to ask in your surveys, advice on how long your survey should be to get the most well-rounded feedback, and the best way to get a great response rate.

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Quick survey ideas

Sometimes you just want to send a quick survey to your customers, staff or partners. You might want to get a snapshot of how people feel about your product or service, super fast. Or you might want to ask people something regularly, so…
Example survey questions
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Example survey questions you can ask using Customer Thermometer

Looking for example survey questions? Then you're probably keen on getting customer or employee feedback in some way. Whilst getting feedback from your customers is awesome, it's rarely plain sailing. There are so many different types of…
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Case study: HiTech Computers run ConnectWise surveys using Customer Thermometer

HiTech Computers, a Louisiana, US based Healthcare IT specialist, is led by President Richard Raue. The business uses the ConnectWise helpdesk system to manage client jobs and support enquiries. HiTech Computers recently added the Customer…
testimonial page examples

How to create a real-time feedback and testimonials page

The importance of displaying real-time feedback and testimonial page examples In today's Internet driven environment, there is nothing more important than social proof. Before you buy anything, you would be foolish not to check what other people…
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How to get customer reviews and testimonials

Did you know you can use Customer Thermometer to dramatically increase your online customer reviews? Having a good presence on review websites will help instill trust in your potential and existing customer base, here's how to do it... How…
How to survey randomly

How to survey randomly

How to generate random Lists for Email Thermometer Blasts Put in another way, how to survey randomly using Customer Thermometer ? We've been asked this a number of times and thought it was time to address it. We strive to keep the app simple…
Getting creative with Customer Thermometer's email alerts

Getting creative with Customer Thermometer's email alerts

Recently, we added Green and Gold email alerts to Thermometers, which meant that for the first time, our customers could be notified in real time via email whichever response was received. Previously, we felt real time notifications of disappointed…
generate Salesforce Case satisfaction ratings

How to generate Salesforce Case satisfaction ratings using Customer Thermometer

We've been asked a lot over the months about the possibility of writing back Customer Thermometer ratings against Salesforce objects, such as Cases. Thanks to our new email alerts, and a small amount of configuration (and some great help from…
customer thermometer zendesk insights report

How to make your CT results appear in Zendesk's Satisfaction Reports

If you're using Zendesk with Customer Thermometer ratings, and you want to post the results of your CT Surveys into the Zendesk satisfaction reports, here's how. First, make sure that the Zendesk Customer Satisfaction Survey option is…
Customer retention ideas

How to stop your customers leaving you (part 2)

Following on from last week's very popular post, here is Part 2 of "How to stop your customers from leaving you", Customer Thermometer co-founder Mark's talk at the LITE Conference. If you missed it, you can find Part 1 here. You can also…
stop your customers from leaving you

How to stop your customers
from leaving you (part 1)

We were honoured to be invited to speak at the fabulous LITE 2015 conference last week. Mark, Customer Thermometer's co-founder, gave a talk on "How to stop your customers from leaving you". Mark outlined 12 critical points, the first 6 of…
How to remotely trigger an Email Thermometer using Zendesk

How to remotely trigger an Email Thermometer using Zendesk

Ever since our release of Embedded Thermometers, customers have been embedding our feedback buttons in to 3rd party applications, such as Zendesk support threads to find out how their customers are feeling. Nothing changes there. Sometimes,…