How To Survey Guides

Did you know the average online survey response rate is less than 2%? That’s dangerously low and delivers potentially misleading results. It’s not always easy to figure out the best way to survey people. Whether you want to run a staff survey, customer survey, or survey your partners to find out what they think – there are myriad methods, tools, ideas, tips and approaches. Survey Guides can be really helpful in considering the optimal approach for your organization.

So, in this section you’ll find our best How to Survey Guides. In here we have collected together our best articles on the How to Survey topic, ranging from the best time to send survey emails, the right questions to ask in your surveys, advice on how long your survey should be to get the most well-rounded feedback, and the best way to get a great response rate.

Using GoodData with Customer Thermometer

Using GoodData with Customer Thermometer & Zendesk

With so many of our customers using the service to enhance Zendesk's satisfaction ratings, we've been asked the question on how advanced users could analyse Customer Thermometer ratings data, using the amazing GoodData analytics tool. To…
How To Guide Delete Response Customer Thermometer

Deleting responses from your account - a how to guide

In the first of a series of posts we are going to take a look at some of the more popular support requests which we get on a regular basis. Here we illustrate some of the difference pieces of functionality which Customer Thermometer can offer…