customer-thermometer-zendesk

10 reasons to use Customer Thermometer as a Zendesk satisfaction ratings alternative

Whilst Zendesk has its own satisfaction rating feature, we know it doesn't answer every Zendesk user's needs. Today we are delighted to announce Customer Thermometer is now available  as a Zendesk satisfaction ratings alternative app for…
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Customer satisfaction can be measured with just one question

Most weeks, we get asked the question, "But we have to ask 10 questions in our customer survey - will Customer Thermometer work for us?" We answer that question in a number of ways: What do you do with the data once you have it? Can you…
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Learning from our customers - The introductory email

In our resources section, we talk about the importance of letting your customers (or employees) know that you're about to start using Customer Thermometer (on a regular basis). No one likes surprises and if you let people know what's coming,…
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Getting low average online survey response rates?

Are your average survey response rates worryingly low? Are you looking for a way to improve them? There have been a flurry of articles on so-called 'survey fatigue' recently, ranging from Information Week to the New York Times. These articles…
GetResponse-survey

How to display live Customer Thermometer results on your Facebook page

Customer Thermometer's embeddable widget allows you to publish your survey response results to the public. More specifically - to your customers. In our initial release a couple of weeks ago, there is a single widget available, which displays…
GetResponse-survey

Customer Thermometer reviewed by the Busy Bee Cleaning Company

The Busy Bee Cleaning Company has been using Customer Thermometer for over a year now and I think it's fair to say we've found a fan of the service! The founder and owner of the business, Alonzo Adams asked us whether he could provide a testimonial…
GetResponse-survey

BIBO endorses Customer Thermometer

how bibo's use our customer service surveys We're delighted to announce another customer who is happy to go on record to say great things about Customer Thermometer. Dani Sanders, BIBO's customer services officer has been using Customer…
GetResponse-survey

BIBO - the water dispenser company talk about their Customer Thermometer experiences

We love constructuve user feedback BIBO is the new watercooler company on the block - they like to do things differently and excel at customer service - as it's one of their differentiators in a highly competitive marketplace. And guess what?…
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Surveys in a mobile world

Since the launch of the iPhone only five years ago, we’ve heard talk of becoming a ‘mobile’ world. I noticed yesterday that more than half of the emails I received were sent from iPhones, Galaxies and the like. I don’t think I’ve seen…
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Social media ups the ante on customer satisfaction - guest post

It's important to know what is customer satisfaction in the digital age As Social Media continues to permeate our everyday lives, it becomes even more imperative for businesses to gauge customer satisfaction and consumer response. Now, when…
GetResponse-survey

Heathrow Airport has got it right

We all know what it's like going through airport security - generally unpleasant. Clearly London's Heathrow Airport is interested in making the whole experience better and have decided to do something about it. At a slight risk to my personal…
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Customer Thermometer College launches today

We are pleased to announce the launch of Customer Thermometer's free online college today. The college features bite-sized video training on all aspects of using Customer Thermometer, from creating email surveys that generate great responses,…