Customer Service

Customer service used to be just a single department in most organizations. Those days are long gone, and now good customer service and customer centricity are the mantras of many of the world’s largest businesses. With competition for customers fiercer than ever, this makes a lot of sense.

It’s often said that leading companies focus their energies on the problems that buyers are willing to spend money to solve, rather than on selling more or worrying about the competition. In this section, we provide a wealth of articles that focus on exactly that. Here you’ll find features on delivering great service for your customers, book reviews on some of the newest texts and lists of awesome resources you can use to turbo-charge your customer centric approach.

brightgauge and customer thermometer csat surveys
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BrightGauge and Customer Thermometer launch integration

We're delighted to announce our newest integration today, with leading BI dashboard BrightGauge.BrightGauge's dashboard application allows users to bring together data from multiple critical systems into one place, giving you a single place…
CX thinkers 50
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Customer experience thinking: The Thinkers 50 list

The Thinkers 50 list is produced every 2 years and has been described by the FT as the "Oscars of Management Thinking". The list features thinkers who are deemed to have had a tangible impact on the business world. The 50 "Thinkers" cover…
Walt Disney Biography Neal Gabler
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Walt Disney The Biography. Book Review

Ever since I first visited Walt Disney World in Florida at age 9, I have been entranced by all things Disney. It's only very recently however, listening to a podcast where Walt Disney The Biography by Neal Gabler was recommended, that I started…
Example survey questions
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Example survey questions you can ask using Customer Thermometer

Looking for example survey questions? Then you're probably keen on getting customer or employee feedback in some way.Whilst getting feedback from your customers is awesome, it's rarely plain sailing. There are so many different types of…

Human customer service - observations from a 'mini-retirement'

When you search the term "Human customer service",  you get listings of sites which provide back doors to real people who can help you when you run into problems with large corporations.Understandably, if a consumer around the world hits…
7 customer service ideas
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7 good customer service ideas that work

Everyone knows how important ‘good customer service’ is. It's an absolutely critical element of customer retention - something we all strive to improve. But how do you achieve it? Here are 7 good customer service ideas that you can get started…
Business books reading list
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Lindsay's summer reading list

As many of us start to ponder reading material for our summer vacation, I thought I would share with you five of the books I have been reading, or rereading, recently.If you're searching for a beachside blockbuster, you'll probably want…
investing in customers
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5 ways to treat your customers as investments

Investing In Customers The people who put their hands in their pockets to pay you are your only source of revenue. So it pays to think of them as investments that you can plan, make and then nurture over the long term.Thinking this way…
customer service quotes images

10 customer service quotes and images for your presentation

Got a big presentation looming? We've created 10 handy, deck-ready customer service quotes and images for you to use. Just drag and drop!Our customer service quotes and images have been drawn from very diverse people, from different industries,…
50 Secrets from the Science of Persuasion Book Review
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Yes! 50 Secrets from the Science of Persuasion: Book Review

Each fortnight I read something interesting from either the Amazon business books list, something I happen across in the bookstore. This week I've been reading Yes! 50 Secrets from the Science of Persuasion by Goldstein, Martin and Cialdini.Now,…
Our customer support handbook revealed

How to give customer support service that feels like magic

Having an outstanding customer support service has always been central to what we do at Customer Thermometer.We're keenly aware that our software helps people deliver excellent and thoughtful support.And so the onus is on us to deliver…
70 customer service quotes from experts

70 Customer Service Quotes From Experts

Looking for great customer service quotes and customer support quotes for your next presentation or team meeting? Here are 70 of the best from the world's top thinkers, writers and leaders. So good, some of these adorn our office walls... Customer…