Staff Employee Retention

Think that poor employee retention is only causing you internal hassles like re-recruitment costs and staff disruption? Think again. Research by Harvard Business School has demonstrated a clear link between staff retention and profit. Called the “Service-Profit” chain, the link was discovered a few decades ago and is even more relevant today.

In this section, we provide insight into the links between staff retention, customer service, customer satisfaction and profit. We show you how to use regular staff feedback to improve you staff retention and ultimately turbo-boost both your employees’ and your customers’ experiences.


How to stop 56% of your staff leaving you in the next year

Are your staff leaving you? Employee satisfaction is key In Episode 4 of Customer Thermometer TV, Mark Copeman talks to the founder of Fairley & Associates and the architect of the Design Industry Voices survey, Rachel Fairley who has…