Staff Employee Satisfaction

We founded Customer Thermometer to help connect companies to the feedback of their most important stakeholders: customers and staff are therefore at the very heart of our business. Today, we collect, analyze and provide millions of pieces of feedback so that our customers can be sure they’re getting the most representative view of how satisfied their stakeholders are.

Staff satisfaction is a tricky thing to get right, and ensuring you have regular and accurate feedback from your teams is essential. With employees busier than ever before, you need to ensure your staff satisfaction efforts are positive and thoughtful rather than time-consuming and challenging. In this section, we have pulled together some of our most popular insights into measuring, discussing and achieving true employee satisfaction.

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Top tips for beautiful landing pages

Customer Thermometer captures feedback from buttons you can embed in emails you send from almost any system. But they are not the only clever part of the app! Once your customer has clicked to give feedback they are taken to a landing page…
customer feedback examples
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41 customer feedback examples

Most organizations would do anything for that extra ounce of customer feedback. The added insights that sharpen competitive advantage and ensure they remain as relevant as possible in a changing world. The good news is that there are many…
customer feedback response best practice
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6 Hallmarks of Ace Customer Feedback Response

In the heat of battle, customer service professionals want the best tools for the job. But even the best tool needs to be applied in exactly the right way for any given situation. It may look and feel instinctive in the hands of the experts,…
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Customer survey challenge

Take the Customer Survey Challenge Benchmark your current approach against CSAT survey best practice To improve your customer surveys, remove biases and get bigger response rates, you need to understand where you’re currently at. This…
customer support satisfaction monitoring
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Pan Pac 'Logs' Support Satisfaction Monitoring

Pan Pac Forest Products Ltd is New Zealand’s leading specialist in sustainable forest products, processing 1.5 million tonnes of logs per year into pulp, lumber and cut logs. Managing forests, felling trees and processing thousands of tonnes…
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7 Stats To Make You Think Differently About Your Customer Feedback Process

How your customer feedback process can keep up with tech trends Comprehensive new research from Ofcom shows how tech behaviors in Western society have changed in the last 10 years. It’s an illuminating picture of the UK consumer market, whose…
Short customer satisfaction surveys
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3 great short customer satisfaction surveys

Short customer satisfaction surveys are popping up all over the place. They help brands continually check the pulse of customer satisfaction and gain targeted, real-time feedback on products and services. It’s a far cry from how customer…
Employee survey question ideas
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Employee survey question ideas

What it takes to get employees to answer your surveys Understanding the customer is central to maximizing sales revenue, keeping your offering relevant and generally optimizing success. So is understanding your own team. But while surveys…
Hivelocity case study
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How Hivelocity delivers ultimate customer centricity

When data center provider Hivelocity started out in a Tampa basement in 2002, most competitors in the server hosting industry were leading their go-to-market message with speeds and feeds rather than customer service. Today, with 70,000 square…
ITSM customer service
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ITSM customer service: 4 key steps

The 4 steps to using ITSM to transform customer service According to the 2017 CIO WaterCooler ITSM survey, organizations mainly use IT service management processes and tools to improve the quality of their IT-related services. In 35% of cases,…
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The 5 best practices of a high performing helpdesk

The 5 best practices of a high-performing helpdesk There seem to be two schools of thought around helpdesks. You either look at them as a cost centre or a profit centre. A necessary evil, or a gold-plated opportunity. Whichever it is, and…
online surveys soccer
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A look at how online surveys have made the headlines this week

Putting the boot into online surveys The humble online survey came under intense scrutiny from an unexpected source earlier this month when a top English Premier League team asked fans to rate the performance of its manager. Everton Football…