Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.

6 years ago today, we won
our first customer…

Six years ago, we signed up our very first paying customer. And we're delighted that original customer is still using Customer Thermometer every single day ;-) We marked this 6th birthday, by releasing a refresh our website. Having…
Customer Thermometer feature release

Customer Thermometer releases v2.10

So once again, the team have been hard at work again over the summer, making Customer Thermometer even better behind the scenes and directly within the app for both our customers and survey recipients. This post summarizes what's new. Enhanced…
Business books reading list
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Lindsay’s summer reading list

As many of us start to ponder reading material for our summer vacation, I thought I would share with you five of the books I have been reading, or rereading, recently. If you're searching for a beachside blockbuster, you'll probably want…
HiTech Computers Logo
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Case study: HiTech Computers run ConnectWise surveys using Customer Thermometer

HiTech Computers, a Louisiana, US based Healthcare IT specialist, is led by President Richard Raue. The business uses the ConnectWise helpdesk system to manage client jobs and support enquiries. HiTech Computers recently added the Customer…
Remax customer satisfaction survey case study
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Why this RE/MAX Realtor® chose Customer Thermometer

Customer Thermometer has been and always will be an online business - which means much of our communication with customers and prospects is also online, via chat and email. Both the founders of the service and our Ministry of Magic go out…
iPad with Customer Feedback Option

We’re proud to announce our new billing system

For the last 3 months we've been working hard behind the scenes to build a brand new billing system, to make our customers' lives simpler. The system will go live during Sunday 8th March and new customers will immediately be able to take…
iPad with Customer Feedback Option

Customer Thermometer launches Connectwise customer surveys

Customer demand has driven our next integration as ever. We've had a number of customers using Connectwise for a while with Customer Thermometer and so last week, we released our ConnectWise customer survey Embedded Thermometer. Customers…
yes5

It’s always good to get a Nice Reply

It’s tough keeping up with the competition let alone all your colleagues and customers. As a business you are always trying to be better, faster and more proactive than reactive. Customer Thermometer email feedback helps you keep in…
iPad with Customer Feedback Option

Customer Thermometer launches tablet surveys

Most people are familiar now with seeing in-store feedback requests on till receipts... "Go to this URL, we'll enter you into a prize draw etc... and it'll only take 5 minutes." If you're anything like the team here at Customer Thermometer,…
iPad with Customer Feedback Option

MailChimp surveys

We've teamed up with MailChimp to allow you to embed Customer Thermometer and Net Promoter surveys directly into your MailChimp newsletter and email communications. MailChimp Surveys from Customer Thermometer allows you to embed feedback…
iPad with Customer Feedback Option

Enhanced Zendesk integration released

As promised in our coming soon post a few weeks back, after extensive testing, we're delighted to announce an even tighter integration between Zendesk and Customer Thermometer. Whether you're already a Zendesk user, or considering becoming…
iPad with Customer Feedback Option

Salesforce customer satisfaction surveys are now available

As part of our continuing set of updates, we're now proud to announce that you are now able to use Customer Thermometer to generate Salesforce customer satisfaction surveys. For a couple of years now, we've had customers using the service…