Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.


It’s always good to get a Nice Reply

It’s tough keeping up with the competition let alone all your colleagues and customers. As a business you are always trying to be better, faster and more proactive than reactive. Customer Thermometer email feedback helps you keep in…
iPad with Customer Feedback Option

Customer Thermometer launches tablet surveys

Most people are familiar now with seeing in-store feedback requests on till receipts... "Go to this URL, we'll enter you into a prize draw etc... and it'll only take 5 minutes." If you're anything like the team here at Customer Thermometer,…

MailChimp surveys

We've teamed up with MailChimp to allow you to embed Customer Thermometer and Net Promoter surveys directly into your MailChimp newsletter and email communications. MailChimp Surveys from Customer Thermometer allows you to embed feedback…

Enhanced Zendesk integration released

As promised in our coming soon post a few weeks back, after extensive testing, we're delighted to announce an even tighter integration between Zendesk and Customer Thermometer. Whether you're already a Zendesk user, or considering becoming…

Salesforce customer satisfaction surveys are now available

As part of our continuing set of updates, we're now proud to announce that you are now able to use Customer Thermometer to generate Salesforce customer satisfaction surveys. For a couple of years now, we've had customers using the service…

Moonfruit recommends Customer Thermometer

Moonfruit is one of the world's largest website / shop building services. The company is passionate about customer "happiness". With millions of websites under management, Moonfruit support is a big job, with a large team in place to ensure…

10 reasons to use Customer Thermometer as a Zendesk satisfaction ratings alternative

Whilst Zendesk has its own satisfaction rating feature, we know it doesn't answer every Zendesk user's needs. Today we are delighted to announce Customer Thermometer is now available  as a Zendesk satisfaction ratings alternative app for…

How to display live Customer Thermometer results on your Facebook page

Customer Thermometer's embeddable widget allows you to publish your survey response results to the public. More specifically - to your customers. In our initial release a couple of weeks ago, there is a single widget available, which displays…

Customer Thermometer reviewed by the Busy Bee Cleaning Company

The Busy Bee Cleaning Company has been using Customer Thermometer for over a year now and I think it's fair to say we've found a fan of the service! The founder and owner of the business, Alonzo Adams asked us whether he could provide a testimonial…

Why don’t people complain?

Do you know why people complain so little? In Episode 3 of Customer Thermometer TV, Mark Copeman interviews Guy Winch Psychologist and author of "The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance…
customer-thermometer-zendesk features Customer Thermometer

Our Survey app has been reviewed! We're delighted today to find that the cool folks over at Feedmyapp - one of the best web 2.0 directories on the Internet has featured the coolest customer satisfaction survey tool on the Internet... Customer…