Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.

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How to beat the big boys at marketing & customer service

How to beat the big boys at marketing & customer service In this episode of Customer Thermometer TV, renowned author, blogger & speaker David Meerman Scott explains why the worlds of marketing and customer service are colliding –…
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How to stop 56% of your staff leaving you in the next year

Are your staff leaving you? Employee satisfaction is key In Episode 4 of Customer Thermometer TV, Mark Copeman talks to the founder of Fairley & Associates and the architect of the Design Industry Voices survey, Rachel Fairley who has…
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Why don't people complain?

Do you know why people complain so little? In Episode 3 of Customer Thermometer TV, Mark Copeman interviews Guy Winch Psychologist and author of "The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance…

Happy employees make happy customers - it's official

We've suspected it for a while, but now it's official. Happy employees do make happy customers. This link was first studied in the mid-80's, but it's never been more important than today.In our second edition of Customer Thermometer TV,…

Customer Thermometer gets top marks from Web.AppStorm

The Customer Thermometer team were delighted to spot a review by the very well respected Web.AppStorm guys today - part of the awesome Envato family of sites.Without any guidance from us, we think they've summed up our application pretty…

Duct Tape Marketing recommends Customer Thermometer

(UPDATED - 15 June 2011)John Jantsch has always been a bit of a hero of ours here at Customer Thermometer for his Duct Tape Marketing philosophy of practical small business marketing tools and techniques. Theory is one thing, but there's…
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What Generation Y wants from customer service

What Generation Y wants from customer service? We are delighted to post this fascinating interview with leading futurist and strategist Dr Graeme Codrington. In it, he discusses with our co-founder Mark, his views on what Generation Y wants…

Our Co-founder featured in one of Australia's prime business publications

It seems we're being asked to quote by the big guns now which is always nice when you're young and upstart-ish.Smart Company is an Alexa ranked #16,000 site - meaning it's very well read! and they featured an article on "How to get customer…

Feedmyapp.com features Customer Thermometer

Our Survey app has been reviewed! We're delighted today to find that the cool folks over at Feedmyapp - one of the best web 2.0 directories on the Internet has featured the coolest customer satisfaction survey tool on the Internet... Customer…

Customer Thermometer announces v1.3

Improve your survey results Last night, after several weeks of testing and coding, thinking and coffee drinking, the Customer Thermometer team was delighted to release v1.3 of the Customer Thermometer service.In addition to the software…

Customer Thermometer releases v1.2

New features to send feedback better In a new release of Customer Thermometer this evening, we're delighted to announce new functionality in response to customer feedback (and we're pretty good at listening to that, as you might imagine!)The…

Customer Thermometer API plans announced

Customer Thermometer API is coming soon! After a successful launch and the onboarding of our first customers, the question has come up sooner than we thought:"Does Customer Thermometer have an API? Can we integrate our customer contact…