Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.


California State University LA partners with Customer Thermometer

Customer Thermometer is delighted to be working with California State Los Angeles University to support the Marketing Research course students with their course program. Students on the course are using Customer Thermometer to design real-world…
Examples of new features for customer feedback

Enhanced Zendesk integration released

As promised in our coming soon post a few weeks back, after extensive testing, we're delighted to announce an even tighter integration between Zendesk and Customer Thermometer. Whether you're already a Zendesk user, or considering becoming…
Examples of new features for customer feedback

Salesforce customer satisfaction surveys are now available

As part of our continuing set of updates, we're now proud to announce that you are now able to use Customer Thermometer to generate Salesforce customer satisfaction surveys. For a couple of years now, we've had customers using the service…
Examples of new features for customer feedback

Our new real time widgets are available today

As you may have seen, last week we announced a whole suite of new integrations and functionality which is being released during March. Last night, we put the first of those releases live. Whilst there are a few minor tweaks to the system,…
Examples of new features for customer feedback

LOTS of new features coming soon!

UPDATE 24 MARCH '14 - ALL THESE FEATURES ARE NOW LIVE! LOG IN TO YOUR ACCOUNT TO USE THEM. It's fair to say we're all really looking forward to the next 6 weeks. Behind the scenes, there's been a lot of feedback gathering, thought and planning…
Moonfruit Testimonial Customer Thermometer

Moonfruit recommends Customer Thermometer

Moonfruit is one of the world's largest website / shop building services. The company is passionate about customer "happiness". With millions of websites under management, Moonfruit support is a big job, with a large team in place to ensure…
Customer Thermometer releases v1.8.1

New release: Thank you / landing page makeover

With Customer Thermometer fast approaching its 3rd birthday, there's a lot that has happened since we launched the service. With the arrival of our Embeddded Thermometer service, which has been really well received, there was a shift change…
Customer Thermometer releases v1.8.1

New release: Outlook signature surveys using Embedded Thermometers

Last night, we were delighted to release v1.8.2 - the latest addition to our fast growing (and seriously popular) Embedded Thermometer feature. About 6 weeks ago, we had a number of simultaneous requests for using Customer Thermometer surveys…
Customer Thermometer releases v1.8.1

Customer Thermometer releases v1.8.1

There's just no stopping us at the moment - and it's all thanks to Customer feedback. If we of all people didn't listen to feedback, then clearly we're doing something wrong! We've enhanced our list functionality today in this small, yet…

Customer Thermometer releases version 1.8

The team are proud to announce the release of Customer Thermometer 1.8, which went live across all of our customer accounts tonight, UK time. Embedded Thermometers Over the last month we’ve slowly been testing with live customers our…

10 reasons to use Customer Thermometer as a Zendesk satisfaction ratings alternative

Whilst Zendesk has its own satisfaction rating feature, we know it doesn't answer every Zendesk user's needs. Today we are delighted to announce Customer Thermometer is now available  as a Zendesk satisfaction ratings alternative app for…

A guide to running ISO customer satisfaction surveys

Achieving compliance with ISO 10002, (customer satisfaction), no matter how big or small your company, calls for: an open, effective and easy-to-use process a customer-focused environment open to feedback running a customer satisfaction…