
How CMD is using pulse surveys to stay connected during the pandemic

When to Send a Customer Satisfaction Survey
Customer satisfaction survey response rates are influenced by a multitude of factors, many of which we’ve discussed previously. One of the most important is timing. The day of the week, the time of the day along with the time delay between…

How to measure Transactional NPS
Pick a customer and imagine it’s the only one you have. Your first or your best – it doesn’t matter.
With only one customer, you can afford the time to invest in understanding their motivations and be responsive to changing needs. But…

Retailer Lands’ End shares its success using Customer Thermometer
“We have been completely blown away by the results of using Customer Thermometer.
In the first 3 months, we had x6 times the number of responses we hoped for. Not only that, the customer satisfaction level is awesome – a real validation…

3 customer support teams of the future
The truly great sports teams don’t just get great results. They each have their own unique character that inspires loyal fans. They set standards for the next generation to beat.
And what about the acclaimed teams from TV and film like…

Top takeaways and quotes from Quirk’s Event London
Earlier this week I went to The Quirk's Event in London.
The Quirk's Events are market research and customer insight focused. They are held all over the world and the London lineup featured speakers from Salesforce, Microsoft, Molson Coors,…

5 customer-centric habits of the most successful companies
Highly successful businesses have a great reputation for treating customers well. In other words, delivering a great customer experience (CX).
In each business, the customer profiles are different, as are customer journeys and expectations…

The Best Survey Mix: ISO 9001 / ISO 10002
The latest international best practice on customer satisfaction from the ISO standards body builds upon work started more than 30 years ago.
A lot has changed in that time, though many principles remain the same: happy customers are worth…

30 Customer Survey Response Rate Facts
We are in the midst of rapid and radical technological and social change. These changes are having an enormous impact on the ways in which customer surveys are conducted, response rates achieved and customer expectations. Here’s our latest…

How Vanarama responds to customer feedback in real time
Vanarama is the UK’s largest van leasing broker, with nearly 250 staff selling 1,200+ vehicles per month. It is one of the Sunday Times Best Small Companies to Work For and is a National Business Award winner for Best Small to Medium-Sized…

Customer Thermometer’s Slack integration is here!
We are thrilled to announce our wonderful Slack integration today.
Connecting Customer Thermometer and Slack couldn't be easier.
It's simply a matter of clicking the button to connect the two, and then choosing which thermometers you'd…

Top tips for beautiful landing pages
Customer Thermometer captures feedback from buttons you can embed in emails you send from almost any system. But they are not the only clever part of the app!
Once your customer has clicked to give feedback they are taken to a landing page…