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Learning from our customers - The introductory email

In our resources section, we talk about the importance of letting your customers (or employees) know that you're about to start using Customer Thermometer (on a regular basis). No one likes surprises and if you let people know what's coming,…
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Getting low average online survey response rates?

Are your average survey response rates worryingly low? Are you looking for a way to improve them? There have been a flurry of articles on so-called 'survey fatigue' recently, ranging from Information Week to the New York Times.These articles…
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Customer Thermometer 1.7.1 launches more fabulous features

Customer Thermometer survey app launches more fabulous 1-click survey features Hi – it’s the Customer Thermometer team once again excited to bring you yet more functionality we hope will make your lives even easier when using the service. Unsubscribes As…
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How to display live Customer Thermometer results on your Facebook page

Customer Thermometer's embeddable widget allows you to publish your survey response results to the public. More specifically - to your customers.In our initial release a couple of weeks ago, there is a single widget available, which displays…
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Customer Thermometer reviewed by the Busy Bee Cleaning Company

The Busy Bee Cleaning Company has been using Customer Thermometer for over a year now and I think it's fair to say we've found a fan of the service!The founder and owner of the business, Alonzo Adams asked us whether he could provide a testimonial…
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Customer Thermometer plans a huge new release of functionality!

Since we started Customer Thermometer back in January 2011, simplicity has always been our ethos - simplicity for our users and simplicity for Thermometer respondents.Despite that ethos, we've always wanted to keep developing the application…
GetResponse-survey

New corporate Outlook functionality released

New corporate Outlook functionality released Late last week, we launched v 1.6.1 of Customer Thermometer - which contains a brand new HTML only Thermometer template. This means that if you are sending emails into or within a corporate environment,…
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BIBO endorses Customer Thermometer

how bibo's use our customer service surveys We're delighted to announce another customer who is happy to go on record to say great things about Customer Thermometer.Dani Sanders, BIBO's customer services officer has been using Customer…
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BIBO - the water dispenser company talk about their Customer Thermometer experiences

We love constructuve user feedback BIBO is the new watercooler company on the block - they like to do things differently and excel at customer service - as it's one of their differentiators in a highly competitive marketplace. And guess what?…
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Customer satisfaction surveys in a mobile world

Since the launch of the iPhone only five years ago, we’ve heard talk of becoming a ‘mobile’ world. I noticed yesterday that more than half of the emails I received were sent from iPhones, Galaxies and the like. I don’t think I’ve seen…
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Customer Thermometer goes festive for the holiday season

Brighten up your customer experience surveys with our Christmas icons!Earlier today, the Customer Thermometer team did the equivalent of switching on our Christmas lights...We have added 3 sets of Christmas icons which will be available…