Walt Disney Biography Neal Gabler
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Walt Disney The Biography. Book Review

Ever since I first visited Walt Disney World in Florida at age 9, I have been entranced by all things Disney. It's only very recently however, listening to a podcast where Walt Disney The Biography by Neal Gabler was recommended, that I started…
embed a survey in an email

Embed a survey in an email - get great email feedback

Embed a survey in an email: Do you know what your customers think of your email? You can easily embed a survey in an email to understand how customers feel about the service being given by your business.Everybody from your support team…
stop sign
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5 common customer survey traps

At Customer Thermometer, we spend a lot of time researching the best ways to conduct customer surveys. But even if you follow all the great advice available, there are still plenty of pitfalls that might just catch you out. We've pulled together…
Example survey questions
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Example survey questions you can ask using Customer Thermometer

Looking for example survey questions? Then you're probably keen on getting customer or employee feedback in some way.Whilst getting feedback from your customers is awesome, it's rarely plain sailing. There are so many different types of…

Human customer service - observations from a 'mini-retirement'

When you search the term "Human customer service",  you get listings of sites which provide back doors to real people who can help you when you run into problems with large corporations.Understandably, if a consumer around the world hits…
7 customer service ideas
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7 good customer service ideas that work

Everyone knows how important ‘good customer service’ is. It's an absolutely critical element of customer retention - something we all strive to improve. But how do you achieve it? Here are 7 good customer service ideas that you can get started…
Business books reading list
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Lindsay's summer reading list

As many of us start to ponder reading material for our summer vacation, I thought I would share with you five of the books I have been reading, or rereading, recently.If you're searching for a beachside blockbuster, you'll probably want…
investing in customers
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5 ways to treat your customers as investments

Investing In Customers The people who put their hands in their pockets to pay you are your only source of revenue. So it pays to think of them as investments that you can plan, make and then nurture over the long term.Thinking this way…
customer service quotes images

10 customer service quotes and images for your presentation

Got a big presentation looming? We've created 10 handy, deck-ready customer service quotes and images for you to use. Just drag and drop!Our customer service quotes and images have been drawn from very diverse people, from different industries,…
Startup Land by Mikkel Svane

Startup Land: Book Review

I dived into Startup Land: How Three Guys Risked Everything to Turn an Idea into a Global Business by Mikkel Svane, the founder of customer support technology company Zendesk, recently. We sponsor their annual London event, so it was a great…
HiTech Computers Connectwise survey case study
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Case study: HiTech Computers run ConnectWise surveys using Customer Thermometer

HiTech Computers, a Louisiana, US based Healthcare IT specialist, is led by President Richard Raue. The business uses the ConnectWise helpdesk system to manage client jobs and support enquiries.HiTech Computers recently added the Customer…
testimonial page examples

How to create a real-time feedback and testimonials page

The importance of displaying real-time feedback and testimonial page examples In today's Internet driven environment, there is nothing more important than social proof. Before you buy anything, you would be foolish not to check what other people…