Customer-feedback-online-Glossier
, , , , , , , , , ,

How customer feedback drives the Glossier phenomenon

We are honored to count the wonderful makeup and skincare brand Glossier as one of our customers.We are constantly inspired by their customer experience approach, and have researched various interviews, articles and consumer posts to bring…
Short customer satisfaction surveys
, , , , , , , , , , ,

3 great short customer satisfaction surveys

Short customer satisfaction surveys are popping up all over the place.They help brands continually check the pulse of customer satisfaction and gain targeted, real-time feedback on products and services.It’s a far cry from how customer…
Employee survey question ideas
, , , ,

Employee survey question ideas

What it takes to get employees to answer your surveys Understanding the customer is central to maximizing sales revenue, keeping your offering relevant and generally optimizing success.So is understanding your own team.But while surveys…

Turn Service into a Revenue Center

A Guest post from KustomerIn the past, customer service was seen as an overhead cost, a necessary price to pay to keep customers happy. The arrival of new digital technologies have changed that, making it easier than ever to understand…
Hivelocity case study
, , , , , , , , , , , , ,

How Hivelocity delivers ultimate customer centricity

When data center provider Hivelocity started out in a Tampa basement in 2002, most competitors in the server hosting industry were leading their go-to-market message with speeds and feeds rather than customer service.Today, with 70,000 square…
summer reading list business books

Lindsay's Summer reading list for 2018

As Einstein once said, 'the only thing you absolutely have to know is the location of the library'. I find reading both relaxing and enthusing in equal measure, and am never happier than with book in hand.Whether you're heading off for sunny…
ITSM customer service
, , , , , , , , , , ,

ITSM customer service: 4 key steps

The 4 steps to using ITSM to transform customer service According to the 2017 CIO WaterCooler ITSM survey, organizations mainly use IT service management processes and tools to improve the quality of their IT-related services. In 35% of cases,…
Highpoint Networks MSP case study

High Point Networks: a VAR delivering exceptional customer service

High Point Networks has staked its reputation on delivering great customer service in a complex and competitive marketplace. It uses Customer Thermometer to gain an accurate, reliable picture of how customers are really feeling. Helping business…
customer service events

10 best customer service events to attend in 2018

Despite so much information at your fingertips, travelling to a conference can still be an extremely good use of time and money.Nothing beats getting out there and speaking to people if you want to learn about best practice and see what’s…
Victorian Plumbing customer excellence
, , , , , , , , , ,

Customer excellence using feedback at Victorian Plumbing

Victorian Plumbing is one of the UK's largest online retailers of branded and in-house designed bathrooms and accessories.Based in Merseyside, UK, the company was founded in 1999 and with its focus on customer excellence, has gone…
5-helpdesk-best-practice
, , , , , , , , , , , ,

The 5 best practices of a high performing helpdesk

The 5 best practices of a high-performing helpdesk There seem to be two schools of thought around helpdesks. You either look at them as a cost centre or a profit centre. A necessary evil, or a gold-plated opportunity.Whichever it is, and…
the 20 online survey
, , , , , , , , , , ,

How The 20 uses Customer Thermometer to help MSPs reach their ultimate growth potential

The fastest online survey in the West In the fast-growing world of IT managed service providers (MSPs), one innovative business is leading the market.By using customer feedback from the very heart of its interactions with customers, The…