Top 5 Customer Feedback Content Greatest Hits

Attention pop pickers! We’ve compiled a mini mixtape of greatest hits from the Customer Thermometer content hub. It’s no surprise that the no.1 on the list comes from our incredibly popular Ultimate Guide to NPS ‘album’. Read on to…

Key Account Management: The Ultimate Guide to Success

Customer retention is a common business aspiration, and it’s easy to see why. The well known adage is that it costs x5 more to gain a new customer than to retain an existing one. Looking after key accounts is especially important, especially…

25 Inspirational Ideas For Improving Customer Service

Looking for that spark of inspiration to ignite customer service success? Look no further. We have bucket loads of great ideas to improve customer service. Dive in! 5 books with good ideas for improving customer service Lou Downe’s book,…
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10 Great Customer Service Skills You Need To Know

Optimizing the quality of your customer service is critical to success. That means building and nurturing great customer service skills. Customer service skills remain vital even as automation and self-service continues to rise. In fact,…

Survey Fatigue: Everything You Need To Know And How To Avoid It

Customer feedback surveys can offer significant insight. They allow you to identify what you’re doing right and what you’re doing wrong. They help organizations quickly identify necessary changes to products, services, and processes so they…
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On-Brand Customer Feedback Survey Icon Ideas Your Customers Will Love

Businesses strive to deliver a great customer experience that’s unique to their brand. That means bringing the brand into every customer touchpoint – including when collecting customer feedback. Even here, there are cool things you can do…
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5 Inspiring TED Talks to Drive Customer Success

TED stands for ‘technology, entertainment, design’, which covers a hell of a lot. TED Talks are each roughly 12–18 minutes of expert insight and inspiration.  We love all TED Talks, and we’re not alone. Today’s back catalogue of…
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The Ultimate Guide To Using Emoji Surveys

Emojis have been mainstream for over 10 years. Can you remember a time before emojis? They used to only be in messages, then they grew to social media posts and feedback buttons. Now they are so ubiquitous, you might not consciously notice them. Here…
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New Feature: NPS and CSAT Trend Analysis Interactive graph

We're thrilled to announce our newest addition to your Mission Control dashboard: the customer satisfaction (CSAT) and Net Promoter Score (NPS) Trend Analysis graph. What's new Next time you log in to your Customer Thermometer trial or account,…
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NINJIO’s secret weapon for gathering customer feedback

We were so impressed by NINJIO's creative and engaging use of Customer Thermometer, we just had to reach out to them and see if they'd let us share what they did. Luckily for us they agreed! Who is NINJIO? Simply put, NINJIO creates the…
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4 Easy Steps To Supercharge Your Customer Reviews

Some of your customers will be habitual users of review sites – most will not. Getting customer reviews on sites like Google, Yelp and Tripadvisor shouldn’t be left to chance. There are ways you can influence customers to do just that.…
how to sustain customer loyalty customer feedback solution satisfaction
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4 Foolproof Ways To Increase Customer Loyalty

You’ve worked hard to build a valuable, loyal customer base, and you don’t want to lose it. Churn is never good. But sustaining loyalty and customer retention is not as easy as just providing good service. Want to know how to measure, maintain…