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BrightGauge and Customer Thermometer launch integration

We're delighted to announce our newest integration today, with leading BI dashboard BrightGauge.BrightGauge's dashboard application allows users to bring together data from multiple critical systems into one place, giving you a single place…
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Quick survey ideas

Sometimes you just want to send a quick survey to your customers, staff or partners.You might want to get a snapshot of how people feel about your product or service, super fast.Or you might want to ask people something regularly, so…
Customer Thermometer feature release

Customer Thermometer releases v2.10

So once again, the team have been hard at work again over the summer, making Customer Thermometer even better behind the scenes and directly within the app for both our customers and survey recipients.This post summarizes what's new.Enhanced…
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Customer experience thinking:
The Thinkers 50 list

The Thinkers 50 list is produced every 2 years and has been described by the FT as the "Oscars of Management Thinking". The list features thinkers who are deemed to have had a tangible impact on the business world. The 50 "Thinkers" cover…
Walt Disney Biography Neal Gabler
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Walt Disney The Biography. Book Review

Ever since I first visited Walt Disney World in Florida at age 9, I have been entranced by all things Disney. It's only very recently however, listening to a podcast where Walt Disney The Biography by Neal Gabler was recommended, that I started…
embed a survey in an email

Embed a survey in an email - get great email feedback

Embed a survey in an email: Do you know what your customers think of your email? You can easily embed a survey in an email to understand how customers feel about the service being given by your business.Everybody from your support team…
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5 common customer survey traps

At Customer Thermometer, we spend a lot of time researching the best ways to conduct customer surveys. But even if you follow all the great advice available, there are still plenty of pitfalls that might just catch you out. We've pulled together…
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Example survey questions you can ask using Customer Thermometer

Looking for example survey questions? Then you're probably keen on getting customer or employee feedback in some way.Whilst getting feedback from your customers is awesome, it's rarely plain sailing. There are so many different types of…

Human customer service - observations from a 'mini-retirement'

When you search the term "Human customer service",  you get listings of sites which provide back doors to real people who can help you when you run into problems with large corporations.Understandably, if a consumer around the world hits…
7 customer service ideas
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7 good customer service ideas that work

Everyone knows how important ‘good customer service’ is. It's an absolutely critical element of customer retention - something we all strive to improve. But how do you achieve it? Here are 7 good customer service ideas that you can get started…
Business books reading list
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Lindsay's summer reading list

As many of us start to ponder reading material for our summer vacation, I thought I would share with you five of the books I have been reading, or rereading, recently.If you're searching for a beachside blockbuster, you'll probably want…
investing in customers
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5 ways to treat your customers as investments

Investing In Customers The people who put their hands in their pockets to pay you are your only source of revenue. So it pays to think of them as investments that you can plan, make and then nurture over the long term.Thinking this way…