7 customer service ideas
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7 good customer service ideas that work

Everyone knows how important ‘good customer service’ is. It's an absolutely critical element of customer retention - something we all strive to improve. But how do you achieve it? Here are 7 good customer service ideas that you can get started…
Business books reading list
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Lindsay's summer reading list

As many of us start to ponder reading material for our summer vacation, I thought I would share with you five of the books I have been reading, or rereading, recently.If you're searching for a beachside blockbuster, you'll probably want…
investing in customers
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5 ways to treat your customers as investments

Investing In Customers The people who put their hands in their pockets to pay you are your only source of revenue. So it pays to think of them as investments that you can plan, make and then nurture over the long term.Thinking this way…
customer service quotes images

10 customer service quotes and images for your presentation

Got a big presentation looming? We've created 10 handy, deck-ready customer service quotes and images for you to use. Just drag and drop!Our customer service quotes and images have been drawn from very diverse people, from different industries,…
Startup Land by Mikkel Svane

Startup Land: Book Review

I dived into Startup Land: How Three Guys Risked Everything to Turn an Idea into a Global Business by Mikkel Svane, the founder of customer support technology company Zendesk, recently. We sponsor their annual London event, so it was a great…
HiTech Computers Connectwise survey case study
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Case study: HiTech Computers run ConnectWise surveys using Customer Thermometer

HiTech Computers, a Louisiana, US based Healthcare IT specialist, is led by President Richard Raue. The business uses the ConnectWise helpdesk system to manage client jobs and support enquiries.HiTech Computers recently added the Customer…
testimonial page examples

How to create a real-time feedback and testimonials page

The importance of displaying real-time feedback and testimonial page examples In today's Internet driven environment, there is nothing more important than social proof. Before you buy anything, you would be foolish not to check what other people…
Customer Thermometer feature release

Customer Thermometer releases v2.09

ClickBlocker is now live Our year of regular customer-requested releases continues.Our development team has been working very hard over the last few weeks, working on a feature that will benefit many of our customers in a couple of different…

Support team names:
how we chose ours

Coming up with good support teams names is tough.The changing nature of the work we all used to call "support" means that the name "Support Team" often doesn't cut it any more.Yes, support teams do provide support.But they are increasingly…
Everything Store Jeff Bezos

The Everything Store: Book Review

The Everything Store: Jeff Bezos and the Age of Amazon by Brad Stone was this fortnight's reading material for me.Since one of Amazon's central strategies is customer retention, I was fascinated to read about the inner workings of the business.The…
Customer Support Performance Metrics

Customer support performance metrics - reflections on Relate Live

We've just spent the last two days talking to dozens of customer support professionals at the Relate Live conference in London.Many of the conversations we had, covered customer support performance metrics. As the profession moves from…
survey evolution

The evolution of the online survey

Your audience has changed. Is the online survey you're planning on running in the future fit for purpose?Consider the following:Communication has become abbreviated. Long online survey response rates are plummeting. A large…