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NYC International law firm relies on Customer Thermometer for internal feedback

A major NYC-based international law firm uses Customer Thermometer to get internal feedback on its Word Processing team’s performance from across its departmental customers. The Word Processing team operates globally and comprises 50 people.…
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Personalization holds the key to customer satisfaction for Helix

CSAT case study: Helix Customer Thermometer client Helix is based in New York city, and offers personalized, custom made to order mattresses which are delivered direct to customers’ homes. In order to ascertain the ideal mattress for customers,…
100 Customer experience resources

100 amazing customer experience resources

Looking to turbo-charge your customer experience efforts? Well, we've hacked the web so you don’t have to. We keep this list constantly updated too. Here are our top 100 customer experience resources for anyone tasked with improving customer…
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20 quotes on customer feedback

Looking for new and useful quotes on customer feedback for your next presentation or blog post? Customer feedback is taking center stage. Customers have more ways than ever of getting in touch with the businesses that serve them. From…
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5 things Ocado does to encourage and deal with complaints

This post is inspired by Ocado's excellent complaints handling process. Ocado is one of the world's most technologically-advanced grocery services, using robotics, AI and more to disrupt the market. They set a high standard for customer service…
2018 circle Logo
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2018 online survey trends

Here we present our online survey trends for 2018. 2017 was a rollercoaster year, bringing with it an avalanche of new trends and changes. We believe many of them foreshadow what's to come this year. Online chatter is noisier than ever,…
survey software advantage technologies
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Survey software dramatically ups customer feedback for Advantage Technologies

Advantage Technologies is an IT Managed Services Provider based in Michigan, USA. The company has more than 600 clients in seven states and has been listed in Inc. Magazine’s Fastest Growing Companies in America for 3 consecutive years. Josh…
Solarwinds logo with Customer Thermometer icons

SolarWinds MSP Manager ticket surveys

Today, SolarWinds released v3.4 of MSP Manager. The Customer Thermometer team is delighted, as SolarWinds MSP Manager ticket surveys are now available to customers within their shiny new ticket notification templates. This is a big release…
vanarama customer service case study
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How Vanarama responds to customer feedback in real time

Vanarama is the UK’s largest van leasing broker, with nearly 250 staff selling 1,200+ vehicles per month. It is one of the Sunday Times Best Small Companies to Work For and is a National Business Award winner for Best Small to Medium-Sized…
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Asking for feedback by email

Do you need to create a great feedback email? Are you looking to change the way you get responses from emails you send regularly? Do you need to gather feedback from a large number of customers and staff in a simple and quick way or maybe you…
Finding My Virginity review
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Finding My Virginity: Book Review

Few businesspeople live long enough, or have enough success after their first autobiography, to write a second. As with many things in his life, Richard Branson is the exception to the rule. Branson's original autobiography Losing My Virginity was…
IT Nation 2017

See us at IT Nation 2017

If you’re a Managed Services Provider, you will no doubt know that one of the industry’s biggest events is happening this week in Orlando, Florida. Customer Thermometer is exhibiting at IT Nation for the first time, and we’re looking…