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7 Steps to dominate B2B Customer Experience

B2C (business to consumer) organizations have been proactively managing customer experience for many years. Think of the restaurant or the retail store. You can go back more than a century for evidence of B2C outfits harnessing CX for business…
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5 Actionable Steps to Achieving Customer Excellence

Great customer service is widely recognized as one of the key customer experience factors influencing brand loyalty. But customer excellence must also be acknowledged as having a major influence. Customer excellence is always doing and being…

Smiley Face Survey Templates to Boost Responses

The smiley face survey is a really popular way of collecting customer feedback. It’s a step away from everyday written response options. And it’s so easy for customers to instinctively click the face that best sums up how they feel.  What…
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25 Employee Exit Survey Templates & Examples

The exit survey is a rich source of honest employee feedback.  Retaining staff can be a challenge in dynamic, fast-paced industries. Periodic employee surveys help by providing staff insights. These also act as a channel for your people…
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Enterprise Feedback Management: Everything You Need to Know & More

Customers interact with businesses, organizations and suppliers via multiple channels. Email, phone, social media, chat, mobile apps, SMS, face-to-face – are all used for customer feedback and interaction. People also leave online reviews…
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20 Brilliant Customer Feedback Quotes

Looking for new and useful customer feedback quotes for your next presentation or blog post? Customer feedback is taking centre stage. Customers have more ways than ever of getting in touch with the businesses that serve them. From social…
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Unbiased Survey Questions & Examples: The Complete Guide

A core aim of your customer satisfaction surveys should be accuracy. Sometimes the truth hurts, but the truth of what your customers think is absolutely paramount. As a result, writing unbiased survey questions could be the most important piece…

10 Free Email Signature Templates for 2021

Your email signature is an integral part of your branding. It’s something that will be seen by everyone, from suppliers to potential customers. With this in mind, it’s imperative that your email signature catches the eye – but how? We’ve…
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20 Likert Scale Questions and Examples for 2022

Likert scales are rating scales often used in customer surveys. This form of rating scale is named after its inventor, psychologist Rensis Likert. A Likert scale is a psychometric scale that’s effectively used to assess the opinions, attitudes…
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Quick Survey Ideas and Examples to Engage Customers

Sometimes you just want to send a quick survey to your customers, staff or partners. You might want to get a snapshot of how people feel about your product or service, super fast. Or you might want to ask people something regularly, so…
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11 Essential Customer Satisfaction Metrics To Track In 2021

Tracking and measuring the satisfaction levels of your customers is critical for success. Poor customer satisfaction will result in lost customers and adversely affect your brand. How to measure customer satisfaction Customers become satisfied…
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Top 10 Employee Satisfaction Survey Questions

Your employees are the most important part of your business. Without them, everything would likely grind to a halt. If you’re in the habit of asking customers for feedback on your company, how often do you collect it from employees? Workers…