Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.

Customer Thermometer Launches Channel Programme

Customer Thermometer Launches Channel Programme

Customer Thermometer, a market leader in survey solutions, has launched a new channel partner programme for UK and US markets. The programme will help partners sell its cloud-based email feedback solution to drive easy subscription-based revenues. Customer…
Forrester CX NYC 2019 Conference - What You Need to Know

Forrester CX NYC 2019 Conference - What You Need to Know

Customer experience has rightly become the primary focus for most forward-thinking enterprises. Customer expectations are constantly changing and have become more demanding in recent years. In order to drive revenue and growth in increasingly…
sparkle and shine

A bit of sparkle and shine

We're delighted to reveal to you our updated app interface today! We've been working hard to bring beautiful new changes to the Customer Thermometer interface we all know and love. We wanted to bring it into line with the new survey…
5 Excellent Customer Success Books to Read
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5 Excellent Customer Success Books to Read

If you are a regular reader of the Customer Thermometer blog you will know that we are avid readers. We love discovering new perspectives from insightful authors who often provide alternative, thought provoking viewpoints. We are constantly…
Lands End CSAT
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Retailer Lands' End shares its success using Customer Thermometer

“We have been completely blown away by the results of using Customer Thermometer. In the first 3 months, we had x6 times the number of responses we hoped for. Not only that, the customer satisfaction level is awesome – a real validation…
Gold Stevie Customer Service 2019

Customer Thermometer Wins Gold at 2019 Stevie Awards

26 February 2019, Oxford, UK: Customer Thermometer, a market leader in survey solutions, has scooped the Gold accolade at the 2019 Stevie Awards for Customer Service Department of the Year (Computer Software - Up to 100 Employees). It beat off…
Customer Service and Satisfaction Statistics
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Customer Service and Satisfaction Statistics for 2019

Here we’ve collated over 100 customer service statistics, customer satisfaction statistics and quotes from various brands, industry leaders and researchers which reflect the fast-changing landscape. Customer experience and delivering high…
A sneak preview of new book Helpdesk Habits

A sneak preview of the new book Helpdesk Habits

Today we're delighted to bring you a guest post from Mark Copeman, one of CT's original founders, as he launches his new book, Helpdesk Habits, a business book which aims to help Service and Help Desks to operate at the top of their game. It…
quirks-event-review
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Top takeaways and quotes from Quirk's Event London

Earlier this week I went to The Quirk's Event in London. The Quirk's Events are market research and customer insight focused. They are held all over the world and the London lineup featured speakers from Salesforce, Microsoft, Molson Coors,…
Our SaaS startup journey

Our SaaS startup journey

Using ‘microtargets’ to propel business growth Customer Thermometer is my second business venture. I previously founded a successful tech marketing agency in Oxford. I was making a good living, but I was frustrated by how hard it was it…
Ministry of Magic named as Finalist in 2019 Stevie® Awards for Sales and Customer Service

Ministry of Magic named as Finalist in 2019 Stevie® Awards for Sales and Customer Service

13th annual awards will be presented on February 22 in Las Vegas BRIGHTON, UK – January 17, 2019 – Customer Thermometer's Ministry of Magic was named a Finalist today in the Customer Service Department of the Year category in the 13th annual…
2019 Trend Articles You Must Read
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10 Must Read Articles for 2019 Trends

Forewarned is forearmed. Monitoring trends and trend forecasts is a great way to mitigate risk and ensure that your customer experience strategies will keep pace with changes. Here are a collection of articles providing some useful insight into…