Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.

Testing on May 4th

Testing our new release on Star Wars day - it's May the Fourth...

Unless you're involved behind the scenes of a software business, you'll never know how much effort goes into testing an application, particularly when a new release is around the corner.We have to consider all kinds of use cases, combinations…
Examples of new features for customer feedback

Customer Thermometer releases v2.07

2016 has seen a lot of work going on behind the scenes at Customer Thermometer HQ. This is our 4th release of the year so far - with more planned. Our intention is to release regular enhancements throughout the course of the year - all of which…
feature coming soon

New features coming soon in 2016 for Customer Thermometer

The next few months will see some big new features and so we wanted to share a glimpse of them with you before they're launched.Here's a list of what's coming down the line for Customer Thermometer in the first half of 2016: Comment analysis…
Examples of new features for customer feedback

Customer Thermometer releases v2.06

2016 has seen a lot of work going on behind the scenes at Customer Thermometer HQ. This is our 3rd release of the year so far - with lots more planned. Our intention is to release regular enhancements throughout the course of the year - all…
Customer Thermometer releases v1.8.1

Customer Thermometer releases 2.04

Happy New Year to all of our customers and trialists.In the first of a number of releases scheduled for the first half of 2016, we're pleased to announce that version 2.04 went live a short time ago. There's a summary of what's new below:Dashboard…
customer support graph

Customer Thermometer releases v2.03

Today sees some very cool additions to Customer Thermometer.Gold and green email alertsYou asked, we built!You can now choose the combination of alerts that suit you. No longer will you be alerted to just reds and yellows, but…
blog-header3

What's new for Customer Thermometer in October

As usual, CT towers has been abuzz with activity. Coming in October to Customer Thermometer are the following features and integrations:Gold and green email alertsYou asked, we built!Next week, you'll be able to choose the combination…
original alert templates

Why we've reverted to our original alert templates

Why listening to feedback is so important to usAs part of our latest round of Customer Thermometer updates we updated our email alert templates with a brand new look. These were designed to be more attractive to the eye and responsive…
Customer Thermometer v2.0 released today

Customer Thermometer v2.0 released today

Customer Thermometer was conceived 5 years ago last week. We've been on quite a journey.To celebrate, we wanted to release something big - and that's exactly what we've just done. We're calling this release 2.0, because it is a major milestone…
Customer Thermometer new features

New features arriving in June

New survey features Next month will be the 5th anniversary of Customer Thermometer's conception. Like so many services, it started as a slide deck and a dream.5 years on, it has become an application that thousands of people rely on, to…
Examples of new features for customer feedback

We're proud to announce our new billing system

For the last 3 months we've been working hard behind the scenes to build a brand new billing system, to make our customers' lives simpler.The system will go live during Sunday 8th March and new customers will immediately be able to take…
Examples of new features for customer feedback

Customer Thermometer launches Connectwise customer surveys

Customer demand has driven our next integration as ever. We've had a number of customers using Connectwise for a while with Customer Thermometer and so last week, we released our ConnectWise customer survey Embedded Thermometer.Customers…