Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.

original alert templates

Why we've reverted to our original alert templates

Why listening to feedback is so important to usAs part of our latest round of Customer Thermometer updates we updated our email alert templates with a brand new look. These were designed to be more attractive to the eye and responsive…
Customer Thermometer v2.0 released today

Customer Thermometer v2.0 released today

Customer Thermometer was conceived 5 years ago last week. We've been on quite a journey.To celebrate, we wanted to release something big - and that's exactly what we've just done. We're calling this release 2.0, because it is a major milestone…
Customer Thermometer new features

New features arriving in June

New survey features Next month will be the 5th anniversary of Customer Thermometer's conception. Like so many services, it started as a slide deck and a dream.5 years on, it has become an application that thousands of people rely on, to…
Examples of new features for customer feedback

We're proud to announce our new billing system

For the last 3 months we've been working hard behind the scenes to build a brand new billing system, to make our customers' lives simpler.The system will go live during Sunday 8th March and new customers will immediately be able to take…
Examples of new features for customer feedback

Customer Thermometer launches Connectwise customer surveys

Customer demand has driven our next integration as ever. We've had a number of customers using Connectwise for a while with Customer Thermometer and so last week, we released our ConnectWise customer survey Embedded Thermometer.Customers…
Examples of new features for customer feedback

Sirportly 1-click feedback buttons from Customer Thermometer

Siportly supports customer feedback forms from Customer Thermometer It's always nice to be contacted by other SaaS providers to ask about the possibilities of integration - because of customer requests.Well, that's just what the team at…
Examples of new features for customer feedback

Customer Thermometer releases v1.98

Earlier today, after many weeks of thinking and coding and testing and coding and thinking, we were delighted to release a whole raft of great new functionality to the application. Whether you’re testing the service or are already a customer,…
salesforce desk satisfaction survey

Customer Thermometer Joins the Salesforce Desk App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth

Customer Thermometer Salesforce Desk satisfaction survey now available. Customer Thermometer empowers customers to completely customize their customer experience ratingsThe new Desk.com App Hub is a one-stop shop for SMBs to easily access…
Examples of new features for customer feedback

Welcome to our new NPS® icon sets

We've had lots of comments and questions recently about using Customer Thermometer to measure Net Promoter® Score.Whilst we've been able to do this for a few months, we hadn't ever released any specific icons. Until today.If you log…
Customer Thermometer on Independent Business Times

Customer Thermometer gets global press coverage

We had a real snowball of international press coverage this month. We're delighted to have been recognised by veritable giants of the publishing world - titles such as The Telegraph, The International Business Times and the Independent. The…
yes5

It's always good to get a Nice Reply

It’s tough keeping up with the competition let alone all your colleagues and customers.As a business you are always trying to be better, faster and more proactive than reactive.Customer Thermometer email feedback helps you keep in…
Customer Thermometer releases v1.8.1

Customer Thermometer releases v1.95

In the early hours of Monday 18th August, after many weeks of thinking and coding and testing and coding and thinking, we were delighted to release a whole raft of great new functionality to the application. Whether you're testing the service…