Customer Thermometer News & Press

We believe that companies tend to get comfortable doing the same thing as each other. Replicating what other firms are doing, and making only tiny changes to their survey approach in the face of extreme customer apathy are examples of that. But the survey industry is undergoing dramatic changes, and companies are now desperate to find new ways to get feedback in an environment where survey engagement is so low.

In order to spread our message about a fresher, more relevant way of doing surveys, we undertake regular press activity and contribute to the customer feedback debate. Here’s where to find all the latest Customer Thermometer news, press articles and mentions. From articles about us in the International Business Times, the Telegraph and MyCustomer, through to coverage in GetApp and AppStorm, you’ll find all things Customer Thermometer news related in this section of the blog.

Business books reading list
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Lindsay's summer reading list

As many of us start to ponder reading material for our summer vacation, I thought I would share with you five of the books I have been reading, or rereading, recently. If you're searching for a beachside blockbuster, you'll probably want…
HiTech Computers Logo
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Case study: HiTech Computers run ConnectWise surveys using Customer Thermometer

HiTech Computers, a Louisiana, US based Healthcare IT specialist, is led by President Richard Raue. The business uses the ConnectWise helpdesk system to manage client jobs and support enquiries. HiTech Computers recently added the Customer…
Customer Thermometer feature release

Customer Thermometer releases v2.09

ClickBlocker is now live Our year of regular customer-requested releases continues. Our development team has been working very hard over the last few weeks, working on a feature that will benefit many of our customers in a couple of different…
Remax customer satisfaction survey case study
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Why this RE/MAX Realtor® chose Customer Thermometer

Customer Thermometer has been and always will be an online business - which means much of our communication with customers and prospects is also online, via chat and email. Both the founders of the service and our Ministry of Magic go out…
feature release

Customer Thermometer releases v2.08

2016 has seen a lot of work going on behind the scenes at Customer Thermometer HQ. This is our 5th release of the year so far. Our intention is to release regular enhancements throughout the course of the year - all of which are based on your…
Relate London Zendesk

See us at Relate London in June

We have a booth at the Relate London show on 14 and 15 June, Zendesk's flagship European event. It's focused on helping customer experience leaders to attract and retain customers, by building a service culture that sets your organization apart.…
Testing on May 4th

Testing our new release on Star Wars day - it's May the Fourth...

Unless you're involved behind the scenes of a software business, you'll never know how much effort goes into testing an application, particularly when a new release is around the corner. We have to consider all kinds of use cases, combinations…
Examples of new features for customer feedback

Customer Thermometer releases v2.07

2016 has seen a lot of work going on behind the scenes at Customer Thermometer HQ. This is our 4th release of the year so far - with more planned. Our intention is to release regular enhancements throughout the course of the year - all of which…
feature coming soon

New features coming soon in 2016 for Customer Thermometer

The next few months will see some big new features and so we wanted to share a glimpse of them with you before they're launched. Here's a list of what's coming down the line for Customer Thermometer in the first half of 2016: Comment analysis…
Examples of new features for customer feedback

Customer Thermometer releases v2.06

2016 has seen a lot of work going on behind the scenes at Customer Thermometer HQ. This is our 3rd release of the year so far - with lots more planned. Our intention is to release regular enhancements throughout the course of the year - all…
Customer Thermometer releases v1.8.1

Customer Thermometer releases 2.04

Happy New Year to all of our customers and trialists. In the first of a number of releases scheduled for the first half of 2016, we're pleased to announce that version 2.04 went live a short time ago. There's a summary of what's new below: Dashboard…
customer support graph

Customer Thermometer releases v2.03

Today sees some very cool additions to Customer Thermometer. Gold and green email alerts You asked, we built! You can now choose the combination of alerts that suit you. No longer will you be alerted to just reds and yellows, but…