How To Survey Guides

Did you know the average online survey response rate is less than 2%? That’s dangerously low and delivers potentially misleading results. It’s not always easy to figure out the best way to survey people. Whether you want to run a staff survey, customer survey, or survey your partners to find out what they think – there are myriad methods, tools, ideas, tips and approaches. Survey Guides can be really helpful in considering the optimal approach for your organization.

So, in this section you’ll find our best How to Survey Guides. In here we have collected together our best articles on the How to Survey topic, ranging from the best time to send survey emails, the right questions to ask in your surveys, advice on how long your survey should be to get the most well-rounded feedback, and the best way to get a great response rate.

generate Salesforce Case satisfaction ratings

How to generate Salesforce Case satisfaction ratings using Customer Thermometer

We've been asked a lot over the months about the possibility of writing back Customer Thermometer ratings against Salesforce objects, such as Cases. Thanks to our new email alerts, and a small amount of configuration (and some great help from…
customer thermometer zendesk insights report

How to make your CT results appear in Zendesk's Satisfaction Reports

If you're using Zendesk with Customer Thermometer ratings, and you want to post the results of your CT Surveys into the Zendesk satisfaction reports, here's how.First, make sure that the Zendesk Customer Satisfaction Survey option is…
Customer retention ideas
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How to stop your customers leaving you (part 2)

Following on from last week's very popular post, here is Part 2 of "How to stop your customers from leaving you", Customer Thermometer co-founder Mark's talk at the LITE Conference. If you missed it, you can find Part 1 here.You can also…
stop your customers from leaving you
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How to stop your customers
from leaving you (part 1)

We were honoured to be invited to speak at the fabulous LITE 2015 conference last week. Mark, Customer Thermometer's co-founder, gave a talk on "How to stop your customers from leaving you". Mark outlined 12 critical points, the first 6 of…
How to remotely trigger an Email Thermometer using Zendesk

How to remotely trigger an Email Thermometer using Zendesk

Ever since our release of Embedded Thermometers, customers have been embedding our feedback buttons in to 3rd party applications, such as Zendesk support threads to find out how their customers are feeling. Nothing changes there.Sometimes,…
Customer Feedback Signals

Enhanced Embedded Thermometers

This post has been superceded.In late September, 2016, we've added the ability to add labels, customize the footer text and reverse the order of your Embedded icons all from within the Thermometer set up screen.You can see how this is…
Create a Microsoft Dynamics survey
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Create a Microsoft Dynamics survey

If you're looking for a quick and easy way to create a Microsoft Dynamics survey, Customer Thermometer is for you.Embed instant feedback surveys right in your Microsoft Dynamics emails. You can choose from our library of over 40 icons,…
Using GoodData with Customer Thermometer

Using GoodData with Customer Thermometer & Zendesk

With so many of our customers using the service to enhance Zendesk's satisfaction ratings, we've been asked the question on how advanced users could analyse Customer Thermometer ratings data, using the amazing GoodData analytics tool.To…
How To Guide Delete Response Customer Thermometer

Deleting responses from your account - a how to guide

In the first of a series of posts we are going to take a look at some of the more popular support requests which we get on a regular basis. Here we illustrate some of the difference pieces of functionality which Customer Thermometer can offer…